Privacy Policy

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Introduction

Welcome to VitalBloom.coach. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

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Data Controller

For the purposes of applicable data protection laws, including the GDPR, VitalBloom.coach operated by Lineal Kiourkou is the data controller responsible for your personal data. As a natural health coaching practice, we are not medical doctors and do not provide medical services. Our services are educational and informational in nature, as outlined in our disclaimer.

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Personal Data We Process

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Information You Provide to Us

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We collect and process personal information that you voluntarily provide to us when you:

• Register on our website

• Book coaching sessions

• Complete forms or surveys

• Correspond with us via email, phone, or other means

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This information may include:

• Identity and contact data (such as name, email address, phone number)

• Billing information (such as address and payment information)

• Health and wellness information relevant to your coaching sessions (special category data)

• Any other information you choose to share with us during our coaching relationship

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Information Collected Automatically

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When you visit our website, we may automatically collect certain technical information about your device, including:

• IP address

• Browser type and version

• Operating system

• Referring URLs

• Pages visited and navigation patterns

• Time and date of your visit

• Time spent on pages

• Geographic location (country/city level only)

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We use cookies and similar tracking technologies to collect this information. You will be asked to consent to non-essential cookies before they are placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that some parts of our website may become inaccessible or not function properly if you disable cookies.

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Legal Basis for Processing

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We will only process your personal data when the law allows us to. Most commonly, we will process your personal data on the following legal bases:

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• Consent: Where you have given us explicit consent to process your data for a specific purpose.

• Contract: Where processing is necessary for the performance of a contract with you (e.g., to deliver coaching services you have purchased).

• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

For special category data (such as health information), we will only process this data with your explicit consent or where another legal basis under Article 9 of the GDPR applies.

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How We Use Your Information

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We use your personal information for the following purposes:

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• To provide and improve our coaching services

• To process payments and fulfill our contract with you

• To communicate with you about your coaching sessions

• To send you information about our services, resources, and promotions (only with your explicit consent)

• To comply with legal obligations

• To protect our rights and prevent fraud

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Recipients of Your Personal Data

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Third-Party Service Providers

We use the following third-party service providers who may process your data:

Website Provider

Our website is hosted on Wix.com Ltd., which provides us with the online platform to share our services with you. Your data may be stored through Wix.com's data storage, databases, and general Wix applications on secure servers. For more information, please see Wix's privacy policy at https://www.wix.com/about/privacy.

 

Payment Processors

We use third-party payment processors such as Stripe and/or PayPal to process payments for our services. These processors may collect billing and financial information necessary to process your payments. We do not store your full credit card details on our servers. For more information, please see their respective privacy policies:

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• Stripe: https://stripe.com/privacy

• PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

 

Other Service Providers

We may use other service providers for:

• Email communication

• Appointment scheduling

• Client management systems

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Each of these providers has their own privacy policy governing how they use your information.

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International Transfers

Some of our third-party providers may be based outside the European Economic Area (EEA), so their processing of your personal data may involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

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• Using specific contracts approved by the European Commission (Standard Contractual Clauses)

• Only transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission

• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield Framework or have implemented other appropriate safeguards

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Health Information Privacy

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The health and wellness information you share during our coaching relationship is treated as special category data under the GDPR and is kept strictly confidential. This information is:

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• Processed only with your explicit consent

• Used only to provide you with appropriate coaching services

• Never sold or shared with third parties for marketing purposes, except with explicit consent in written form

• Stored securely with appropriate safeguards

• Retained only as long as necessary for our coaching relationship or as required by law

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Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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Your Rights Under GDPR

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Under the GDPR, you have several important rights free of charge. In summary, these include rights to:

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• Access: Request access to your personal data (commonly known as a "data subject access request").

• Rectification: Request correction of any incomplete or inaccurate personal data.

• Erasure: Request deletion of your personal data in certain circumstances.

• Restriction: Request the restriction of processing of your personal data in certain circumstances.

• Data Portability: Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.

• Object: Object to processing of your personal data where we are relying on a legitimate interest and on grounds relating to your particular situation.

• Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

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To exercise any of these rights, please contact us using the details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

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Complaints

You have the right to make a complaint at any time to your local data protection authority. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

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Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

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Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are classified as:

• Essential cookies: Required for the operation of our website. You cannot opt out of these cookies.

• Analytical/performance cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website.

• Functionality cookies: Enable our website to provide enhanced functionality and personalization.

• Targeting cookies: Record your visit to our website, the pages you have visited and the links you have followed.

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You will be prompted to consent to our use of non-essential cookies when you first visit our website. You can change your cookie preferences at any time by clicking on the Cookie Settings link in the footer of our website.

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Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Under: Get Started (Menu)
 

Last Updated

This privacy policy was last updated on 06.03.2025